Diversity and Inclusion Efforts that Really Work

Harvard Business Review; May 12, 2020


A Stanford and Harvard professor convened a symposium on what actually works to improve diversity and inclusion in organizational life. In this article, David Pedulla summarizes the main findings. They are:

  • Organizations should set goals, collect data, and hold people accountable for improving diversity within the organization.
  • Organizations should abandon traditional discrimination and harassment reporting systems — these often lead to retaliation. Employee Assistance Plans (EAPs), ombuds offices, and transformative dispute resolution systems can play a critical role in not only reducing retaliation but also provide fuel for organizational change.
  • Organizations should check to ensure that technologies used to assist in hiring and promotion aren’t inherently biased. Fourth, companies must avoid tokenism.
  • Organizations should get managers and other leaders involved in diversity programs from the start. This will increase buy-in and lead to smooth implementation.

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