Recognizing the benefits of diversity: When and how does diversity increase group performance?

Marie-Élène Roberge, Rolf van Dick, Human Resource Management Review, Volume 20, Issue 4, 2010, Pages 295-308.

Abstract: Answers to research questions such as how and when diversity influences performance at work are still limited. This paper provides theoretical answers to these questions by proposing a model of managing diversity which draws on social psychology theories. The model brings a new perspective by identifying the process of learning from one another’s identity within a group. This process underlies two levels of mechanisms (individual and group level). The model proposes that when these social psychological mechanisms are activated, diversity will lead to an increase in group performance. The model also suggests that collective identity is salient and when psychological safety climate are the psychological conditions that activate these mechanisms.